Privacy Policy

useoja.com ("Oja", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-vendor e-commerce platform, website, mobile applications, and related services (collectively, the "Services").

By using our Services, you consent to the data practices described in this policy. We may update this policy from time to time; we will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

We collect information that you provide directly to us, that we obtain automatically when you use our Services, and that we receive from third parties.

• Account information: Name, email address, phone number, password (hashed), profile photo, and business details when you register as a merchant or buyer.
• Transaction data: Order history, payment information (processed securely via payment providers), shipping addresses, and purchase preferences.
• Store data: Product listings, store descriptions, inventory, pricing, and analytics when you operate a merchant store.
• Communications: Support tickets, chat messages, and feedback you send to us.
• Device & usage data: IP address, browser type, device identifiers, pages visited, and interactions with our Services for analytics and security.

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related notifications
• Authenticate users and prevent fraud
• Personalize your experience and show relevant content
• Send marketing communications (with your consent)
• Respond to support requests and inquiries
• Comply with legal obligations and enforce our terms
• Analyze usage patterns to improve our platform

We do not sell your personal information. We may share your information with:

• Service providers: Payment processors, shipping partners, cloud hosting, and analytics providers who assist in operating our Services under strict confidentiality agreements.
• Merchants & buyers: When you make a purchase, we share necessary order and shipping details with the relevant merchant to fulfill the transaction.
• Legal requirements: When required by law, court order, or to protect our rights, safety, or property.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Compliance with applicable data protection regulations

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Opt-out: Unsubscribe from marketing emails and manage cookie preferences
• Data portability: Request your data in a portable format

To exercise these rights, contact us at support@useoja.com. We will respond within 30 days.

We use cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. Types we use include:

• Essential: Required for the platform to function (e.g., session, authentication)
• Analytics: Help us understand how visitors use our Services
• Marketing: Used for advertising and retargeting (with your consent)

You can manage cookie preferences through your browser settings or our cookie consent banner.

If you have questions about this Privacy Policy or our data practices, please contact us: